Refund Policy

Refund Policy

Last updated December 5, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our Refund and Return policy.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@smudgepotdirect.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Smudge Pot Direct

Attn: Returns

RMA #

__________

SCOTTSDALE, AZ 85255

United States

Please note: Return shipping fees are the responsibility of the party returning the product. You may return the product in any shipping method of your choice.

Please Note

● A 15% restocking fee will be charged for all returns

● Return shipping fees are the responsibility of the person making the return

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

800-583-3142

sales@smudgepotdirect.com